9wifi Privacy Policy

Welcome to 9wifi. We believe protecting every user's privacy is a fundamental responsibility. This Privacy Policy applies to all users of the 9wifi website and mobile application.

By registering, logging in, or using any service on 9wifi, you are considered to have agreed to this Privacy Policy. Please read this document carefully.

Our Privacy Policy is updated regularly. If changes are made, you will be notified at your registered email address and the date on this page will be updated. 9wifi's Privacy Policy is fully transparent — we have no hidden data agenda.

9wifi collects your information in several ways. Below is a detailed breakdown of the types of data collected:

9wifi collects your data for specific purposes — all directly aimed at improving the quality of service you receive. Each purpose is outlined clearly below:

• Account management: To facilitate registration, login, password recovery, and account security.
• Identity verification (KYC): To verify user identity for fraud prevention and to meet legal obligations.
• Payment processing: To process deposits, complete withdrawals, and maintain transaction records.
• Service improvement: To analyze which games or features you enjoy most and improve your overall experience.
• Promotions & Bonuses: To send you relevant bonus offers and promotions based on your preferences.
• Security & Fraud Prevention: To detect unusual activity and keep the platform secure.
• Legal compliance: To meet regulatory requirements and comply with court orders.
• Support services: To provide fast and accurate resolution of your issues using the necessary information.

9wifi never sells your personal information or shares it with third parties for commercial purposes. However, limited data may be shared in specific circumstances:

• Payment Service Providers: Solely to process transactions with mobile banking providers such as bKash, Nagad, and Rocket.
• Technology partners: Server hosting and cybersecurity service providers — all operating under strict confidentiality agreements.
• Regulatory authority: Where legally required, information may be disclosed to government authorities or in response to a court order.
• Anti-fraud agencies: With specialized agencies that help detect fraudulent activity.
• Business transfer: In the event of a company merger or acquisition, the new owner will be bound by the same Privacy Policy.

9wifi uses cookies and similar tracking technologies on its website to enhance your browsing experience and ensure the platform functions properly.

• Essential cookies: These cookies are essential for maintaining your login session and ensuring security. They cannot be disabled.
• Performance Cookies: To analyze site load speeds and identify pages with performance issues.
• Functionality cookies: To remember your language preferences, theme settings, and other personalization choices.
• Analytics Cookies: To understand which games or features are used most — helping us improve the quality of our services.

You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may cause certain site features to stop working correctly.

9wifi uses industry-leading technology to protect your data — not just in words, but with technical safeguards in place at every level.

• SSL/TLS Encryption: All data transmitted between your browser and our servers is protected by 256-bit SSL encryption.
• Two-Factor Authentication (2FA): You can enable 2FA to add an extra layer of security to your login.
• Data masking: Sensitive data is masked when storing payment information — no one can view the complete details.
• Server Security: Our servers are monitored 24/7 and undergo regular security audits.
• Staff Training: Only trained and authorized personnel may access your sensitive information.
• Regular security audits: Third-party security experts regularly audit our systems for vulnerabilities.

9wifi does not retain your information longer than necessary. Each type of data has its own retention policy:

Once the retention period expires, your data is permanently deleted or anonymized so that you can no longer be identified in any way.

Under 9wifi's Privacy Policy, you have full control over your own data. You may exercise any of the following rights at any time:

• Right to access: You may request to see what personal information we hold about you.
• Right to Rectification: You may request corrections to any information that is inaccurate or incomplete.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to restrict processing: In certain cases, you may request that we pause the processing of your data.
• Right to Data Portability: You may request an export of your data in a readily readable format.
• Right to Object: You may object to marketing communications or any other form of data processing.

9wifi may update this Privacy Policy from time to time — when new services are launched, laws change, or security is enhanced. When changes are made, we will:

• We will update the "Last Updated" date at the top of this page.
• We will send a notice to your registered email for any significant changes.
• Where applicable, you will be informed via a popup or banner after logging in.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. We recommend checking this page regularly.

If you have any questions, concerns, or complaints about our Privacy Policy, feel free to reach out to us directly. Our team is always here to help.

We want you to feel completely safe and comfortable using 9wifi. Our commitment to protecting your privacy is unwavering.